10 FAQs answers for someone that knows what needs to be done and needs to make sure they're making the right choice. 

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1. why choose superclean balcony?​ ​​​

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• ​operates in an old school manner:  transparently, fairly, and respectfully 

• lots of 5-star Google Reviews and even more customer referrals

• superior service and process vs DIY, which generally leads to:​

  • sub-par results

  • 2-3x longer than professional work 

  • dripping dirty water and ruining someone else's balcony and furniture 

  • lots of grief during and an acute back-pain for rest of the day

2. what's the overall customer experience like?​​​​​​​​

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• lots of transparency during your search & decision-making phase to promote trust 

• show up on-time, sweat a lot to clean up your balcony

• customer, with a clean outdoor space, feeling they got what they paid for (many tip, do reviews, and/or tell their friends & family on social media as a sign of approval) 

3. how do you clean the balcony?

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• sequentially, spraying a pH balanced solution on surface, electrically scrubbing, and using a high-powered Made-in-Germany extractor to pull out the dirty water all in a short space of time to avoid drips to lower balconies  ​

4. what does it typically cost? ​​

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• setting aside $250-$550 covers a vast majority of balconies

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• ​an estimate will be provided based on average clean time per sf to remove surface dirt/algae/grime

  • we will not be able to see if there's more layer(s) until the surface layer is removed
  • additional layer(s) include:  thick sludge, hardened solids stuck to surface, black mold
  • each layer is, effectively, another cleaning session 
  • this usually happens when a balcony hasn't been cleaned for many, many years or never..the cleaning time can increase by 2-3x on a super dirty balcony​ 

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• the final price is calculated based on 2 main factors: ​​​

(a) all-behind-the-scenes costs that support the onsite cleaning​; ie. vehicle, equipment/repairs/supplies, marketing & admin, commute time, post-clean up of equipment, etc

(b) onsite cleaning cost: ​ shop rate x total time

 

5. can you put the pricing in context? 

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• it's what it takes to run the operation properly paying all bills right away, average wages, and a reasonable margin any small business needs   

• most people asking how metrics benchmark against other small businesses find it very reasonable; ie. hourly wage, gross margin % 

6. what's the ideal customer for this service?

 

a transparent conversation is good starting point to discover

if there's a great fit (or not such a great fit) based on some reasonable criteria: 

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• recognizes problem-expectation gap

• values compliance                     

• acknowledges the cleaning would make a marked improvement, but some issues cant' be cleaned because they are beyond the scope of cleaning per se (see question 8) 

• prior DIY experience and concluded it wasn't worth the grief

• the rationale for pricing makes sense           

• within will & ability to pay​​​​​​​​​​​​​

7. do you take on every job?  ​

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• we would love to, but it may not be possible for a variety of reasons - the main ones being:​​

  • the budget is unrealistically below operating costs

  • schedule conflicts

  • highly damaged balconies that cleaning can't fix (see question 9)

• we're happy to refer you to our best competitor(s); the very very few we know have a track record of doing it right​

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8. do you offer discounts?  ​

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• yes, if you have another neighbour in same building that can work with back-to-back appointments, then many of the cost duplications are eliminated and passed as savings.  ie.vehicle, marketing & advertising, commute time, etc    

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9. what can go wrong?    

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very few problems do occur, and the few instances that do are largely preventable with better communication:  

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• the specs and details provided by some customers are drastically different from actual situation; this is the main reason why the final cost is higher than the estimated cost​

  • floor size given is 50% vs actuality

  • the severity of "dirty" is far more severe vs actuality 

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• misunderstanding of what can and can't be cleaned

  • can be cleaned:  dust, dirt, algae, moss, sludge, black mold, bird poop​

  • can't be cleaned:   broken and damaged surface membrane (cracks, degradation into soft paste), permanent stains that have penetrated deep into the surface material (oil, rust, plant run-off, hot burn marks from bbq, prior use of harsh chemicals resulting in patches of different colour) ​​​

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10. what should condo owner be prepared for with full-service cleaning?

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• balcony cleared of all items 

• provide access to sink for clean water

• access to toilet for dirty water disposal 

• areas with carpeting/rugs/furniture leading up to sliding door (out to balcony) must be covered

• payment is finalized after work is completed to your satisfaction:  debit or e-transfer (cc payment +3%)