superclean balcony

10 FAQs answers for someone that knows what needs to be done and needs to make sure they're making the right choice.

1. why choose superclean balcony?

2. what's the overall customer experience like?

lots of transparency during your search & decision-making phase to promote trust
show up on-time with a little small talk, no-nonsense execution
customer, with a clean outdoor space, feeling they got what they paid for (many tip, do reviews, and/or tell their friends & family on social media as a sign of approval)

3. how do you clean the balcony?

sequentially, spraying a pH balanced solution on surface, electrically scrubbing, and using a high-powered Made-in-Germany extractor to pull out the dirty water all in a short space of time to avoid drips to lower balconies

4. what does it typically cost?

setting aside $300-$600 covers a vast majority of balconies
the determinants for final pricing are: size of balcony + scope of work + severity of dirtiness + location in metropolitan area

5. can you put the pricing in context?

pricing allows the business to be sustainable as a healthy, but not frothy small business - it pays for:
- heavy overheads (vehicle, special equipment & parts, online marketing costs, general & administrative costs)
- labour (it usually takes 2-4 hrs onsite + 2 hrs of prep/round-trip commute/offsite system cleanup)

anything less is unviable, so we don't compete in this area that's clearly unsustainable

6. what's the ideal relationship fit?

a transparent conversation is good starting point to an excellent fit:
- your expectations & budget considerations
- our ability to make it work within your considerations

7. do you take on every job?

we would love to, but it may not be possible for a variety of reasons - the main ones being:
- the budget is unrealistically below operating costs
- schedule conflicts
- highly damaged balconies that cleaning can't fix (see question 9)
- customers that flip-flop and price shop
we're happy to refer you to our best competitor(s); the very very few we know have a track record of doing it right

8. do you offer discounts?

yes, if you have another neighbour in same building that can work with back-to-back appointments, then many of the cost duplications are eliminated and passed as savings. ie.vehicle, marketing & advertising, commute time, etc

9. what can go wrong?

very few problems do occur, and the few instances that do are largely preventable with better communication:

the specs and details provided by some customers are drastically different from actual situation; this is the main reason why the final cost is higher than the estimated cost
- floor size given is 50% vs actuality
- the severity of "dirty" is far more severe vs what was believed

misunderstanding of what can and can't be cleaned
- can be cleaned: dust, dirt, algae, moss, sludge, black mold, bird poop
- can't be cleaned: broken and damaged surface membrane (cracks, degradation into soft paste), permanent stains that have penetrated deep into the surface material (oil, rust, plant run-off, hot burn marks from bbq, prior use of harsh chemicals resulting in patches of different colour)

10. what should condo owner be prepared for with full-service cleaning?

balcony cleared of all items
provide access to sink for clean water
access to toilet for dirty water disposal
areas with carpeting/rugs/furniture leading up to sliding door (out to balcony) must be covered
payment is finalized after work is completed to your satisfaction: debit or e-transfer (cc payment +3%)